Refund Policy 💰

Transparent, Customer-Centric Refunds — Because Your Satisfaction Matters

At Liberty London, we recognize that customer trust is paramount. Our refund policy is designed to be fair, transparent, and convenient, promoting customer confidence while protecting our brand integrity.

Refund & Return Procedure:

1. Initiate Return: Customers should contact our Customer Service team within 30 days of purchase via [e-mail] or call 020 1234 5678 with order details.
2. Prepare Item: Ensure the product is unused, in original condition, with all packaging and tags intact.
3. Return Shipment: Use prepaid return labels provided for online orders or bring items to any Liberty London store.
4. Inspection & Refund: Our returns team inspects items within 5 business days. If approved, refunds process within 7 business days back to the origin payment method.

Exceptions:

• Personalized or bespoke items are non-refundable unless faulty.
• Gifts and sale items follow standard return conditions.

Performance KPIs:

• Average refund processing time maintained under 12 business days.
• 95% customer satisfaction rate regarding returns experience.
• Return rate maintained below 8% through improved product information and quality assurance.

For a detailed guide, visit Liberty Returns & Refunds.